There are new online casinos springing up almost weekly, and with them comes more choice for both new and old players. It can be rather disconcerting, though, for a new player, as there are seemingly endless options available. However, a lot of new casinos don’t last long and that is due to the way they are run. For a casino to survive long term it needs to maintain a high standard in every aspect of its site, otherwise this can lead to disgruntled and unsatisfied players. Once a casino starts to get bad reviews it is hard to recover from that. As such, there are a number of things that players should check for in a new casino before plunging ahead and signing up. The following article will outline these in order to provide a comprehensive guide to safely choosing a new online casino.
Reliability and Trustworthiness
The first step when looking at new online casinos is to see if other people have used them. There are many online sites that will rate and review casinos and these generally come from users and their direct experience. This can be an excellent way to get an overall feel of the type of casinos out there. There are a number of ways that a casino can prove that it is to be trusted which the player themselves can check on without having to go through review sites. The first of these is licensing. Each online casino must be physically based somewhere, and where they are based will determine under who’s jurisdiction they will fall. They are required to apply and receive a license from whichever regulatory body they are under. Some of these governing bodies are the UK Gaming Commission, the Malta Gambling Authority and the Gibraltar Regulatory Authority, to name a few. This is easy to check as the casino should display their license clearly somewhere on their webpage, or at least have the licensing number easily accessible to players. Having a license (and keeping it) requires the casino to adhere to a strict number of regulations, which are aimed at protecting the players. Having a license is an important part to ensuring trust. These licenses ensure that games are fair, transactions are secure and client data is protected, and all of these will be detailed further below.
Games and Software
Once a casino or casinos have been shortlisted, the next thing a player should do is to check out the game catalogue offered by the casino. This can vary greatly from casino to casino and will in part depend on the software provider that is used. For example, some casinos will operate using their own proprietary software, which will have unique games found nowhere else online. However, these games do tend to pay out at a lower rate, aren’t as intricate and don’t tend to have graphics as good as those from high-level providers. A casino that uses high-level providers such as NetEnt, Microgaming, Play’n GO, IGT and WMS for example, will be able to offer a much wider range of games to their clients. They can also offer some of the really big payout games such as Microgaming’s Mega Moolah progressive slot or offer popular games such as Starburst, Spartacus and Thunderstruck II, all of which have huge popularity and are known for some big wins. These providers can also produce a wider range of table game options and also have the capacity to provide live casino games; smaller online casinos don’t necessarily have the capabilities to offer such live options.
In addition to the larger offering of games, casinos that use well-known providers also give off an air of trustworthiness. The top game providers all undergo regular audits to ensure that their games are fair. The use of such software in a casino lends the casino credibility, as players will automatically assume that the games are fair and can be trusted, as they have come from regularly audited sites. It does help if the casino itself undergoes checks of gaming fairness on its own, and players can check at the bottom of main pages for logos or links to sites such as eCOGRA or iTechLabs, both of which perform third party audits and will provide certificates stating whether or not the casino passed these tests.
A big part of what makes a casino a good one is their interaction with their players. Well-run casinos will offer a comprehensive FAQ to players so that they might understand every aspect of the casino site. On occasion though the FAQ is not enough or it may be unclear, so it is important that a player can get in contact with the casino easily and efficiently. Players should explore what options a casino has available for contact, whether it is an email address, phone number or live chat. The latter is the most sought after, as the direct and instant contact can mean a problem being resolved within minutes. There is nothing worse than having to wait a couple of days to get a response, and this type of bad response time is what leads to negative reviews. At this point players can check on review sites to see how complaints were handled and if the player was satisfied with the outcome. If a casino consistently refuses to respond to complaints or does not adequately fix them, it might be a hint that the casino should be avoided.
More recently, online casinos are making the transition to mobile devices. Whilst it is fun to play from home, people are always on the move, so being able to access a game whilst on the train to work or even wandering about the house, brings even more accessibility for the player. However, not all casinos are mobile device compatible. Some are still download only casinos, which mean downloading the software to a computer, and therefore they will only be accessible from there. Other casinos are instant play, and it is these that are more likely to have a mobile site. Some casinos simply require the player to head to the site via the browser and access games in the same way as they would via a laptop. And other casinos have developed their own apps, which can be downloaded to the phone, or tablet, and games can be accessed that way. Players should check the details for these mobile casinos because often not all games are available; particularly the live casino games are inaccessible via a mobile device. This will vary among casinos, though, as some new casinos tend to pride themselves on all games being available on all platforms. This does, however, come down to the individual player’s preferences.
Casino Bonuses and Promotions
Last, there are the bonuses. With such intense competition for players, casinos are constantly vying with each other to offer the best and most enticing offers to newcomers. Players should most definitely check out what offers there are, rather than jumping on the first one that sounds good. Whilst one offer may sound better than another, it is important to check what wagering requirements are attached to any bonus money or free spins. If these are high, then a lower paying bonus might be better value. It is also important to see what future offers the casino has and whether there are loyalty or VIP programs on offer. It is all very well to get a great welcome bonus, but if the casino never rewards older players then it can be detrimental to the overall casino. Finding a casino that continuously rewards customers is a much better option, as this will make the gaming more enjoyable for longer.
Following these points, players should be able to choose the good new casinos and avoid the bad, resulting in a pleasurable gaming experience.